YOUR PERSONAL
INFORMATION
INTRODUCTION
At Primal Life Gym we
are committed to protecting your privacy. This information can also be found in
our Terms & Conditions.
We collect and
process personal data about you to provide the services you use, operate our
business, meet our contractual and legal obligations, protect the security of
our systems and our customers, or fulfil other legitimate interests.
Our Privacy Notice
explains how we collect, use, share and protect your personal information. When
we update this policy we will post any changes on our website.
If you have any
queries about this Notice please contact us at Primal Life Gym, Unit 3
Sunningdale Trading Estate, Dixon Close, Lincoln, LN6 7UB. Alternatively send
an email to info@primallifegym.com or by using the contact form at our Contact
Us page.
IDENTITY OF DATA
CONTROLLER
The Data Controller
in respect of this Privacy Notice is Primal Life Gym.
WHEN DO WE COLLECT
INFORMATION?
We collect your
personal information when you:
Complete an Online
Membership Agreement
Book or attend an
exercise class or lesson
Ask us for more
information about a product or service, or contact us with a question or
complaint
Take part in a
competition, prize draw or survey
Visit or browse our
website. See our Cookie Policy.
Contact our team
through telephone, email or online chat
Send an email to an
@primallifegym.com email account
Enter your card
number or swipe your membership card into the gym
You have an accident
in our gyms or there was an incident where you were a witness or personally
affected
When you book
classes, courses and inductions
CCTV – when you are
using our gyms.
When our teams take
photos of your attendance at the gym, part of an event or in a class
When using our gyms
CCTV is being recorded 24 hours a day.
We may also collect,
match or acquire information about you from other organisations such as Google
and Facebook.
WHAT INFORMATION DO
WE COLLECT?
The information we
collect is required for the purpose of creating your Member Account and for you
to enrol in our gym. Such information allows you to be identified as a member
of Primal Life Gym and includes:
Name, date of birth,
gender, email address, postal address, telephone number, health declaration and
whether you require disabled access
Credit or debit card
information, information about your bank account number and sort code or other
banking information.
Your usage records
and duration of visits.
Your preferences for
particular products or services or interests when you tell us what they are –
or when we assume what they are, depending on how you use our products and
services.
Your contact with us,
such as a note or recording of a call you make to us, an email or other records
of any contact you have with us
Your membership information
– such as dates of payment owed and received, the services you use and any
other information related to your account
HOW DO WE USE THIS
INFORMATION?
We will use your
personal information to provide you with the services, products or information
that you have requested, for administration purposes, to improve your website
experience, and marketing. We may need to share your information with our
service providers, associated organisations and agents for these
purposes. We may use your information to:
Process your
membership application through our chosen membership software
Bill you for using
our services as part of your membership
Keep you informed
about our services including operational matters relating to your Membership
Provide relevant
services to you
Confirm your
attendance to exercise classes or lessons
Contact you with
offers or promotions based on our analysis of how you use our services and what
we think will be of interest to you (unless you choose not to receive our
marketing messages)
Respond to any
questions or concerns you might have about our services
Understand how you
use our services, to help us develop relevant and updated services
Carry out research
and statistical analysis to monitor how customers use our services
Prevent and detect
fraud or other crimes
Where we process your
personal data based on your consent you have the right to withdraw consent at
any time, for example your consent to receive direct marketing. If you no
longer want to receive marketing messages from us, please email us at
info@primallifegym.com to opt out or click ‘unsubscribe’ on emails. Note: this
will mean we may be unable to contact you via email. Alternatively, if you are
no longer a member, and wish to remove your consent to receive marketing
content please contact by email to info@primallifegym.com
We’ll store your
information for as long as you are a Member of Primal Life Gym, or following
cancellation and to meet legal requirements including financial audit,
anti-fraud and money laundering regulations we will store your information for
no more than 6 years from the last activity on the account. An ‘activity’ can
be classified as access into a gym, a payment made on the membership account or
a comment added to the membership following contact with Primal Life Gym. We
may contact you about Primal Life Gym services during this 6 years if you
haven’t opted out of receiving marketing communications from us.
DO WE USE COOKIES?
Primal Life Gym uses
cookies (small text files stored in your browser) and other techniques such as
web beacons (small, clear picture files used to follow your online activities).
These collect information that tells us how you use our websites, web-related
products and services. The use of cookies does not give us access to the rest
of your computer.
This, in turn, helps
us make our website relevant to your interests and needs. We may use a
persistent cookie (a cookie that stays linked to your browser) to record your
details so we can recognise you if you visit our website again.
You can choose to
refuse cookies, or set your browser to let you know each time a website tries
to set a cookie. You can find out more information about cookies including
information on how to turn them off.
Please note however
that if you disable our cookies you may not be able to access certain services
or facilities on our sites and your use of our sites may be restricted. This
could include joining or logging in to your members area.
KEEPING YOUR PERSONAL
INFORMATION SECURE
We ensure the
organisations that provide us with services related to your membership have
appropriate security measures and only process your information in the way we
have authorised them to.
Communications over
the internet (such as emails) aren’t secure unless they’ve been encrypted. Your
communications may go through a number of countries before being delivered – as
this is the nature of the internet. We can’t accept responsibility for any
unauthorised access or loss of personal information that’s beyond our control.
WILL WE DISCLOSE THE
INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share
information about you with:
Service providers,
agents and associated organisations to allow us to service your membership and
communicate with you; for example, financial institutions to process payments,
and freelance personal trainers when you sign up to classes
Law enforcement
agencies, regulatory organisations, courts or other public authorities where we
have a legal obligation to do so.
We’ll release
information if it’s reasonable for the purpose of protecting us against fraud,
defending our rights or property, or to protect the interests of our customers.
If we’re reorganised
or sold to another organisation, we may transfer any personal information we
hold about you to that organisation. We will inform you if we do.
USE OF PERSONAL DATA
FOR AUTOMATIC DECISION MAKING
We do not intend to
use your personal data for automatic decision making.
THIRD PARTY TRACKING
We use tools such as
Google Analytics for collecting personal data about our website visitor’s
online activities over time and across different web sites for marketing
purposes. This is so we can ensure our website gives you the best possible
experience. For more information and how to opt out from this please visit our
cookies policy.
YOUR PRIVACY RIGHTS
You have the
following rights in relation to your data privacy: the right of access; the
right of rectification; the right of erasure (the “right to be forgotten”); the
right to restriction of processing; the right to be notified; the right to data
portability; the right of objection; and the right to not be subject to
automated profiling.
Access. You
have the right to ask for a copy of the information we hold about you and to
have any inaccuracies in your information corrected. Please contact us through
email to info@primallifegym.com, the contact us section of the website or
writing to the address below. There is not normally a fee for this service.
Rectification.
If you believe we’re holding inaccurate information about you, or your personal
details change, please contact us in person at the gym reception desk or email
us on info@primallifegym.com.
Erasure. You have the
right to the erasure of the data we hold on you, when it is no longer needed
for the purposes of your Membership, or when you withdraw your consent for our
processing (and we have no other lawful basis to hold your data).
Restriction. You have
the right to ask us to place restrictions on processing your data in certain
circumstances.
Notification. You
have the right to be notified of any rectification, erasure or restrictions in
relation to your personal data.
Portability. You have
a right to receive the data we hold on you electronically in a format that allows
it to be easily transferred to another data controller.
Object. You
have the right to object to data processing of your personal data for direct
marketing or profiling purposes.
Profiling. You
have the right not to be subject to any decision based on automatic processing
of your personal data.
The address to be
used to obtain a copy of your personal information is: Primal Life Gym, .
Unit 3 Sunningdale
Trading Estate, Dixon Close, Lincoln, LN6 7UB.
You can also contact
us by emailing info@primallifegym.com.